Inclusive fitness for all

Arrow helps AdaptAbility to understand and serve its target market

Newcastle upon Tyne

AdaptAbility Fitness

HealthSportdesign research

Their Challenge

What is AdaptAbility Fitness?

AdaptAbility Fitness’s founder, Ken Rogan, identified a significant gap in the fitness industry, where accessible and inclusive fitness resources were severely lacking for these communities.

In response, he formed KR Fitness C.I.C now known as AdaptAbility Fitness.

AdaptAbility Fitness, is a personal training business specialising in delivering services for people with disabilities and older adults. Based in Newcastle upon Tyne, the organisation is built on the knowledge that everyone deserves the opportunity to enjoy the benefits or physical activity, regardless of age, ability, or medical condition. And now, its team of experts is committed to guiding clients through their fitness journey, ensuring they achieve tangible results while feeling empowered and supported.

Disability and fitness in the UK

Disability affects around 16.8 million people in the UK. That’s approximately one in every four people.

Disabled individuals face personal and systemic barriers to physical activity, every day. Common challenges include fatigue, pain, and fear of falling. These are often worsened by a lack of tailored support, accessible facilities, clear information, and financial resources.

Motivation and autonomy may also be reduced by social and environmental discrimination, leading many to view exercise as unmanageable, unsafe, or unaffordable. This is intensified by a lack of awareness about disability adaptations among teachers and personal trainers, and a lack of accessible features, such as ramps and adapted equipment.

What was the business problem?

While the need for these specialised services is evident, AdaptAbility Fitness continued to face challenges, such as fluctuating client numbers and difficulty establishing long-term funding sources.

The team understood that creating positive, inclusive experiences was key to customers retention. Successful fitness centres provide consistent schedules, regular feedback, personalised care, and social opportunities.

Government funding is crucial, but often inconsistent. Its absence leads to sharp declines in attendance. Consistent funds lead to improvements in transport, building accessibility, and service quality (including healthcare) – all factors that enhance customer experience and better support individuals in staying active and healthy.

To survive in a difficult market, the business needed an evidence-based fitness need report for people with disabilities, taking into account accessibility, as well as social and behavioural factors.

Working with Juncheng and the Arrow programme gave us valuable support and guidance as we developed our inclusive fitness offer. It helped us explore how digital resources could make adapted exercise more accessible and flexible for disabled people and people with long-term health conditions.Since then, we’ve continued to develop our services, including online resources and adapted exercise videos to help people access support beyond in-person sessions.
Ken Rogan

Founder AdaptAbility Fitness

Arrow Analyses the Business Challenge

How did Arrow help?

Arrow made it simple for AdaptAbility Fitness to access the support it needed.

Arrow’s Innovation Associate Juncheng Wen, based at Newcastle University, helped the AdaptAbility team with the specialist design research required to provide evidence-based requirements for the organisation.

Design research uses creative methods to address the messy reality of the complex challenges organisations such as KR Fitness face, now and in the future. It’s particularly vital when needing to consider problems from more than one point of view, including groups of customers with widely different needs. Design research aids businesses in instigating conversations around complicated issues, as well as understanding how people might interact with aspects of a service before it exists in the real world.

Arrow provided support with carrying out a wide range of interviews with gym stakeholders and then drawings insights from the findings. The project team collaborated with Dr Yulia Dzenkovska, an academic and expert in service design, and the project was used as a prompt for future student projects, during which the students proposed their own innovative ideas to help KR Fitness further develop.

The results

The collaboration resulted in key findings that would not only serve as evidence in future funding bids but also deepened understanding of the support and needs of the business’s customers.

One example included findings which clearly showed that disabled gym users preferred the gym to be run by disabled staff. Previous funding bids had received responses stating that this wasn’t an important factor in customer satisfaction.

This evidence could then be used as proof of hypothesis for future bids as the organisation stills faces challenges in encouraging people to engage in their sessions and in securing funding opportunities to support and expand their services.

Can Arrow help you?

There’s nothing Arrow does better than helping North East businesses access expertise that ignites success.

Arrow is a bespoke innovation support programme piloted by Newcastle University and delivered in partnership with Durham University, Northumbria University, and the University of Sunderland. The scheme brings business and academic research together to help businesses advance and overcome known barriers to engagement with small businesses, while levering the Universities’ expertise, assets, and resources.

There is no cost to your business for eligible projects, as Arrow funded by the North East Mayoral Strategic Authority through its Integrated Settlement Funds.

Because Arrow will be your single point of contact for the expertise across four renowned universities, the process is simple and straightforward.

Simply fill in the Arrow enquiry form to start the process.

Hear from our university partners

By interviewing different users and analysing their journey using a gym, we found the key factors on how to motivate disabled people to exercise more and to enhance their experience in the gym.
Juncheng Wen

Arrow Innovation Associate, Newcastle University

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